Q: Does the pet camera work with 5GHz wifi?
A: No, it only works with 2.4GHz wifi.
If your router is a dual-band, we recommend you separate them first and then connect the camera to the 2.4GHz band.

Q: Do I have to subscribe to the cloud?
No, the cloud is not mandatory.
A: The camera can record events (up to 12 seconds) in the last 24 hours. But if you need to record longer videos, please insert a micro SD card or subscribe to the cloud.

Q: The camera won't connect.
A: Please long-press the reset button until the camera makes a sound and the light starts flashing red, then try to connect it again.

Q: Can I view the camera on different phones at the same time?
A: Yes. Please note that one blurams account cannot be logged on different phones at the same time.
Please register a new blurams account and share the camera with the new account. Then you can view it on multiple devices simultaneously.
Q: Any problems with camera use?
A: You can find us on the product box! We are happy to help you!