Got a question? Need help with an order? Or just want to check something before buying?

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You’re in the right place.

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At AI1Shop, we aim to keep things simple, straightforward, and helpful. Whether it’s product details, delivery queries, or after-sales support, we’re here to assist.

 

How to Reach Us

The easiest way to get in touch is via our contact form. Just send us a message and we’ll get back to you as soon as possible.

Alternatively, you can contact us using the details below:

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AI1Group Limited (Trading as AI1Shop)
Lytchett House
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom

 

What We Can Help With

Feel free to contact us about:

• Product information and availability

• Order updates and delivery queries

• Returns and refunds

• Bulk or trade enquiries

• General questions about our products

 

Response Times

We aim to respond to all enquiries within 24–48 hours, Monday to Friday.

During busy periods, it might take slightly longer—but we’ll always get back to you.

 

Before You Get in Touch

You might find a quicker answer on our website:

• Check our Delivery & Shipping page for delivery times and costs

• Visit our Returns Policy for returns and refund information

• Review product descriptions for detailed item information

 

We’re Here to Help

No scripts, no runarounds—just real support when you need it.

If something’s not right, or you just need a bit of guidance, drop us a message and we’ll sort it.