Last updated: 28th March 2026

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AI1Shop is a trading name of AI1Group Limited. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner in line with UK GDPR.

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1. Who We Are

AI1Shop is operated by:

AI1Group Limited
Lytchett House
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom

 

2. What Information We Collect

When you use our website, we may collect:

• Name, billing address and delivery address

• Email address and phone number

• Order and purchase details

• Payment information (processed securely via third-party providers – we do not store card details)

• IP address and device/browser information

• Website usage data (pages visited, interactions, session data)

 

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Arrange delivery via couriers

• Communicate with you about orders or enquiries

• Provide customer support

• Improve website performance and user experience

• Prevent fraud and maintain security

• Meet legal and tax obligations

 

4. Website Platform & Third-Party Services

Our website is hosted on a secure e-commerce platform.

Your data may be stored through secure data storage, databases, and applications provided by our platform provider.

We may also share your data with:

• Payment providers (e.g. Stripe, PayPal or similar)

• Delivery partners (e.g. Evri or similar couriers)

• Analytics providers (e.g. website traffic and performance tools)

• Professional advisers (accountants, legal advisors)

We do not sell your personal data.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable essential website functionality

• Remember your preferences

• Analyse traffic and performance

• Support marketing and advertising (where applicable)

You can manage cookie preferences through your browser settings or via our cookie consent banner.

 

6. Marketing Communications

If you opt in, we may send you marketing emails about offers, products, or updates.

You can unsubscribe at any time using the link in any email or by contacting us.

 

7. Data Retention

We retain your data only as long as necessary:

• Order and financial records: up to 6 years (legal requirement)

• Marketing data: until you withdraw consent

 

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

9. Data Security

We take appropriate technical and organisational measures to protect your data using secure systems and trusted third-party providers.

 

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies or practices.

 

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised date.

 

12. Contact

If you have any questions about this policy or your data, please contact us via our website.